 E-mail: sales@hxlmould.com  



  • Q What is the average lead time?

    A The leadtime deponds on the part size, complexity, steel etc.  The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for our submitted mold design. If our lead times do not work with your deadline, please tell us your requirements, in all cases we will try to accommodate your needs. In most cases we are able to do so.
  • Q What kinds of payment methods do you accept?

    A You can make the payment to our bank account by T/T transfer,  our standard payment term is 50% deposit, 30% upon T1 samples, 20% upon approval & before shipment; if you have different payment proposal please go over to our sales.
  • Q What is the product warranty?

    A We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction
  • Q Do you guarantee safe and secure delivery of products?

    A Yes, we always use high quality export packaging. Specialist packaging and non-standard packing requirements may incur an additional charge.
  • Q How about the shipping fees?

    A The shipping cost depends on the way you choose to get the molds and parts. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.


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